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COVID-19 Response

Your health is our highest priority. As the coronavirus pandemic has evolved, so have we. Our Invitation Homes COVID-19 task force closely follows the guidance of local, state, and national officials, as well as the Centers for Disease Control and Prevention (CDC). Thank you for working with us and taking the necessary precautions to keep your family and our associates as safe as possible.

Stay informed and take precautions.

The CDC recommends the following to prevent the spread of COVID-19.

Wear a mask

Stay 6 feet apart

Avoid crowds

Get a vaccine

We’re getting through this – together.

Some of our residents will experience hardship as a result of this pandemic. Please be aware that rent is due on the first of the month, unless you have made other payment arrangements with us. Upon request, we can remove online payment restrictions and make the option for partial payments available.

Income Resources

During this unprecedented time, there are several programs designed to help U.S. citizens during a crisis through both the federal and state governments, such as unemployment benefits and small business loans. To make these programs easier to find, we’ve compiled a list.

In addition, some renters insurance policies offer unemployment coverage provisions. Read your policy and contact your insurance provider to see if you qualify for this optional coverage. There may also be other loan opportunities with a 401K retirement fund or other assets.

Financial Hardship Statement

If you are still unable to make your full rent payment due to COVID-19, please contact us by clicking the button below. We’ll email you a link to a Hardship Statement to confirm that you have a pandemic-related financial hardship preventing you from paying rent as required by your lease. Requesting or submitting a Hardship Statement does not waive existing or future rent payments – rent will continue to accrue by the terms of your lease until your situation has been reviewed.

Thanks for your patience.

Invitation Homes is committed to working with residents impacted by the pandemic and to being fully compliant with all state and local protections.

Please know that we’ll take no further action on your residency status as long you are responsive when we contact you. We truly appreciate your patience as we work directly with a large number of residents and their unique situations.

COVID-19 Fast Answers

What maintenance services are currently available?

As Invitation Homes continues to respond to service requests, we’re taking extra measures to prevent the spread of the coronavirus through our new Contactless Service Visits.

We’re in this together, so we’re asking you to help prevent the spread by taking the same precautions we’ve asked our technicians to take when entering your home. Keeping our visits as contactless as possible is our way of taking care of you, and a way for you to take care of others.

What precautions are maintenance technicians taking to prevent the spread of the virus?

Our maintenance technicians will make your service visit as contactless as possible by taking the following safety precautions:

• Staying home if ill.

• Practicing social distancing (staying at least six feet away from you in your home).

• Wearing personal protective equipment (PPE) including face masks, gloves, and shoe coverings.

• Touching only the areas of your home that need to be repaired.

Please take similar precautions as technicians enter your home. Find out how Contactless Service works. >>

Are Invitation Homes local offices open to visitors?

To comply with the social-distancing recommendations of medical experts, we have closed our offices to visitors temporarily. Associates will be available by phone or email during regular business hours.

Payments can be made on the resident payment portal and office drop boxes will continue to be accessible. Learn more about online payment options here.

What is the status of evictions?

At Invitation Homes, we’re in the business of housing families, so eviction is never a course we want to pursue. Since early in the pandemic, we’ve been doing what the CDC order directs: working with our residents facing COVID-related financial hardships and offering a variety of payment options so they can stay in their homes. As always, we will continue to follow all government directives.

If you are able to work with us to bring your account to good standing, please submit a Hardship Statement.

There may also be government or other third-party support resources available to you. Visit this web page for a list of benefits and resources.

What if I am a Housing Choice Voucher Program Participant (Section 8)?

If your household has experienced a loss of income, such as a furlough or layoff due to COVID-19, you should request interim recertification through the normal process, by contacting your Public Housing Authority to give notice of your income decrease.

Some Public Housing Authorities also have COVID-19 hardship assistance programs. Click here for a directory of Public Housing Authorities.

How can I protect myself and my loved ones and prevent the spread of COVID-19?

We are all working together to prevent the spread of COVID-19. Please follow the Steps to Prevent Illness from the Centers for Disease Control and Prevention to protect you and your loved ones. Keep checking the Invitation Homes this page for updates on our response to COVID-19.