Contactless Service Visits
Safely taking care of maintenance requests with your help.
As Invitation Homes continues to respond to service requests, we’re taking extra measures to prevent the spread of the coronavirus through our new Contactless Service Visits.
We’re in this together, so we’re asking you to help prevent the spread by taking the same precautions we’ve asked our technicians to take when entering your home. Keeping our visits as contactless as possible is our way of taking care of you, and a way for you to take care of others.
We asked residents like you for feedback, and nearly all agreed to adhere to our new safety standards.
How Contactless Service Works
During your visit, we’ll ask you to follow our recommended safety precautions to minimize contact between you and the technician including wearing a mask and opening doors for access. This will reduce our technician’s contact with items in your home.
If you don’t agree to follow the necessary safety measures, we may be forced to cancel your visit.
Precautions we’re taking
Our maintenance technicians will make your service visit as contactless as possible by taking several precautions for your safety.
Our technicians will stay at home if ill.
Technicians will practice social distancing by staying at least six feet away from you in your home.
Our technicians will wear Personal Protective Equipment (PPE) including face masks, gloves, and shoe coverings.
Technicians will touch only the areas of your home that need to be repaired.
Precautions we ask you to take
When you submit a maintenance request, we’ll ask you a few questions about your health and whether you have been exposed to COVID-19. Please follow these necessary precautions for our safety and yours.
Please cancel your visit if ill.
Practice social distancing by staying at least six feet away from our technician(s).
We strongly encourage you to wear face masks when in the same room as the technician(s).
Please open doors and cabinets to help your technician(s) gain access to the area needing repairs.