ProCare®

ProCare is our exclusive proactive maintenance program that plays a key role in your worry-free leasing lifestyle. Conveniently scheduled ProCare visits catch small issues early – saving you time, money, and hassle in the long run. Read more about ProCare.

The easiest way to put a service order into the maintenance portal is with our mobile app . Of course, you can always access the resident maintenance portal on your desktop or browser. 

You can submit a maintenance request through our convenient maintenance portal. The easiest way to get there is with our new mobile app . Of course, you can always access the portal on your desktop.

Urgent or high priority issues are dangerous, hazardous or could cause damage to the property or your personal well-being without immediate attention. Examples include water or power outages, flooding, a broken pipe or no heat when the outside temperature is below 50 degrees. But if there is a life-threatening event — such as a fire — please call 911.

These issues take priority and will be addressed in a timely manner. To report urgent issues, call our 24/7 hotline: 888-330-4969.

Routine service requests can always be submitted via our maintenance app, the portal or through our hotline. Learn more about ProCare.

Your account will be charged for maintenance service requests in the following situations, so please avoid them: 

• Damage caused by you, your pet, or a guest. 

• If an issue is not reported to us and causes damage. 

• If someone over the age of 18 is not at your home during a service visit. 

• If an appointment is canceled in less than one business day. 

You’ll be expected to handle little things like changing air filters and light bulbs and maintaining the lawn, landscape, and pool (if you have one). We’ll handle larger maintenance issues. Pest control and minor plumbing clogs are also resident responsibilities. For more info, please check out our resident responsibilities page.  

Please enter any maintenance concerns on your Fridge List at least 24 hours before your scheduled visit so your ProCare-certified technician can allow adequate time for the appointment. And make sure the tech has access to all areas of the interior and exterior of the home to allow for a full home checkup. Our technicians have to check every room of the house and will be taking photographs, so please cover or remove any belongings you don't want photographed. Read more about ProCare.

Sorry, but no. Someone over the age of 18 must be present for the entire duration of the appointment. Read more about ProCare.

The Fridge List is a convenient digital list of maintenance items you can tell us that you would like to have addressed during your next ProCare Home Checkup. Bundling these items saves us trips and saves you time off. Try using our new maintenance app to manage your list. It’s easy. Read more about ProCare.

ProCare Home Checkups are handled by our professional ProCare-certified techs who are background-checked and carefully trained. If a maintenance issue requires the help of a specialist, we have a vendor network of highly qualified technicians and tradespeople who must follow a strict code of conduct. Read more about ProCare.

First, you'll have a Move-in Orientation with a member of our team shortly after you move in. Then we will schedule a home checkup 45 days after the start of your lease. When you renew your lease, we’ll schedule your first annual visit. To make it easy, your appointments can be managed on our maintenance app or portal . Plus, we’ll always send you friendly reminders. Read more about ProCare.

Yes, Invitation Homes proactively completes multi-point inspections before you move in. We also come back for a ProCare Home Checkup to help you get settled in about 45 days after your lease starts. Read more about ProCare maintenance.  

We send ProCare-certified maintenance technicians to our residents’ homes to conduct a ProCare Home Checkup maintenance visit once a year. Read more about ProCare.