Sustainability

Stance on Diversity, Equity & Inclusion (DEI) 
We recognize that diversity encompasses a wide range of characteristics, including cognitive perspectives, education, life experiences, race, gender, ethnicity, sexual orientation, etc.

Fostering a diverse, equitable and inclusive (DEI) culture helps us create a workplace where all associates are treated with dignity and respect. It creates an environment where associates feel they belong, individual differences and new ideas are valued, and all associates are encouraged to learn, develop and grow.

Invitation Homes is proud to be a signatory of the CEO Action for Diversity & Inclusion TM pledge, joining nearly 2,000 companies committed to furthering conversations and actions around diversity and inclusion. More than a signature, we actively pursue four goals we believe will catalyze conversations and actions around diversity and inclusion within the workplace: 

1. Cultivate trusting workplaces that welcome complex, and sometimes difficult, conversations

2. Implement and/or expand unconscious bias education 

3. Share best – and unsuccessful – practices  

4. Create and share strategic inclusion and diversity plans with board of directors 

Why DEI matters to us 

Our DEI culture helps us better understand and respond to our residents’ needs; it improves collaboration and problem-solving and drives innovation. DEI helps attract, retain, and engage top talent and advances our standing as an employer of choice and the nation’s premier home leasing company.

We care about our associates. 
We invest in our associates through listening, training, and support.  Examples include: 

• Leadership Essentials training (includes Unconscious Bias module) 

• Genuine Care calls (open dialogue with associates on DEI)  

• Safe Space Calls (open dialogue with associates on key topics) 

• Our Family. Your Voice. continuous listening tool for associate feedback 

• Inclusive onboarding experience 

• Employee Resource Group engagement 

Building bridges of belonging 
At Invitation Homes, we have 6 Employee Resource Groups (ERGs)  – Together with Women, The Black Collective, Open Invitation, Juntos, GenNEXT, and Asian Alliance. Five hundred and eight associates participated or were members of at least one ERG in 2023. The ERGs are inclusive and open to all associates, and host events geared toward personal and professional growth, education and community. 

 At Invitation Homes, we believe in creating a diverse, equitable, and inclusive culture where any person can thrive. Read our Equal Employment Opportunity Report (EEO–1)  to see the breakdown of our associates as of December 31, 2023. 

Investing in associates through training and development 
Each year, we conduct an annual compliance training campaign.  Associates complete assigned e-learning modules that highlight important sections of our Code of Business Conduct and Associate Handbook. Associates complete courses on anti-harassment, ethics and fair dealing, fair housing principles, cybersecurity and information security, emergency preparedness, among others. We offer more than 900 online learning and development videos designed to help associates build their skills. In 2023, associates completed 52,773 hours for training through 380 Unique courses.

We are committed to accelerating the development of our leaders through various programs such as our Leadership Essentials program, which is designed to build capable and confident leaders that can lead and inspire a diverse workforce in an ever-changing environment. As part of our Leadership Essentials training and our commitment to DEI, we include both DEI and Awareness of Unconscious Bias training for our leaders. This commitment to leadership development resulted in Invitation Homes being recognized in 2021 as the Best Company in Leadership by Comparably. 

Associate surveys 
We value continuous dialogue with our associates. Each month, Associates participate in the Our Family. Your Voice. continuous listening survey. The purpose is to provide a regular feedback loop that will help INVH leaders better understand how associates are feeling and where we need to focus our efforts in order to become an employer of choice and a great place to work.

Employee engagement is an outcome of the relationship between an organization and its associates. An engaged associate is fully absorbed in and enthusiastic about their work, with a high level of commitment to the company and its goals.

Our top 3 engagement drivers in 2023 were goal setting, recognition and meaningful work.

• Goal Setting: Our highest-scoring engagement driver, and we are happy to know that associates know what they are expected to deliver.

• Recognition: The launch of our KUDOS platform resulted in 81% of associates being recognized in 2023.

• Meaningful Work: Invitation Homes strives to create an environment in which associates believe that they add value to the organization and the people they support.

Compensation and benefits 
Attracting, developing, and retaining the best people is crucial to all aspects of Invitation Homes’ business and is central to our long-term success. We structure our total rewards and benefits package to attract and retain a talented and engaged workforce. In early 2021, we established and rolled out a compensation structure to provide consistency, clarity, and transparency around compensation and how each associate’s role fits into the broader organization. We continue to evolve our programs to meet our associates’ needs, providing comprehensive wellbeing, financial, and quality of life coverage. This commitment to provide competitive compensation and benefits to our associates resulted in Invitation Homes being recognized in 2021 as Best Company Perks & Benefits by Comparably.  

Associate wellness 
In 2020, we assessed our current benefits offerings, which included an evaluation of our current state of wellbeing, recommendations to guide and enhance our current offerings, and a review of the archive of tools, resources, and trainings available through our vendor. As a result, we’ve created a three-year plan to add comprehensive components of mental health services, physical health programs, and financial literacy education to round out our associate wellness offerings. We also hired a dedicated wellness professional who works to provide learning opportunities around mental, physical, and financial health for our associates. Our Employee Assistance Program (EAP) is free for our associates and everyone in their household.

EAP offers a variety of services to help associates manage: 

• Depression, anxiety, stress, and other mental health needs 

• Substance abuse 

• Relationship issues 

• Parenting and family issues 

• Living with chronic conditions 

• Child and elder care 

• Financial wellness 

What coverage is included?

• 5 Visits with a mental health professional per topic

• 24/7 telephonic access

• All household hembers are eligible to use the benefit

How does enrollment and billing work?

• Enrollment is automatic — no action is required.

• This coverage is paid for by Invitation Homes.

Enhancing workplace safety 
Invitation Homes is dedicated to continued excellence in protecting the health and safety of our associates.  Therefore, we created the Injury and Illness Prevention Program (IIPP) to create, build, and establish safety in every aspect of our business. Our Safety Committee meets regularly to review safety policies and develop and distribute educational tools for associates. 

Invitation Homes leases and manages a fleet of several hundred vehicles, including vans, trucks, and sedans that are used by field-based associates to facilitate travel necessary to perform core business functions, including home maintenance, rehabs and turns, and leasing. In concert with the Invitation Homes’ Vehicle Use Policy, we’ve developed a formal Fleet Vehicle Safety Program to improve driver safety and reduce enterprise risk associated with driver behavior and habits. 

Proper maintenance of our fleet vehicles is another important safety precaution. As a result, all our fleet vehicles receive regularly scheduled maintenance following manufacturer recommendations.

We’re a long-term investor in each of the markets where we operate. We hire locally, employing approximately 1,555 hard-working full-time associates and contracting with thousands of professional service vendors nationwide.  We take good care of our homes, increasing the value of nearby houses and neighborhoods.  In 2023, the company paid approximately $411 million in state and local taxes; money that was invested back into local schools, roads, and social services.  We contributed about $407,100 to charitable organizations nationwide and encourage each of our associates to be active in their communities with 20 hours of paid volunteer time.  To see our 2023 impact in each of our 16 markets, view our community impact fact sheets . 

We believe our values of Genuine Care and Standout Citizenship should extend beyond the walls of our offices and drive our desire to be a good neighbor in each of our communities. As one of our four values, Standout Citizenship is in our DNA. That’s why we encourage our associates to spend time partnering with local organizations to provide support to those in need in their communities. 

While we have a companywide mantra of “go do good,” much of our community engagement is locally driven.  We believe in empowering our associates to make an impact in the communities where they work and reside by partnering with local organizations to provide support to those in need.

Our Invitation to Skill Up program encourages students to pursue high-demand and well-paid jobs in the skilled trades and provides job-readiness training to help close the skills gap and broaden access to career opportunities in fields that directly impact our business. We have partnered with 7 schools in Seattle, Charlotte, Tampa, California, Atlanta, Dallas and Phoenix, with plans to expand to schools across all 16 of our markets over the next several years. By providing funding to trade schools across our network, we can directly help people learn trade skills. At the same time, we seek to educate business partners and the general public about the skills gap and to shift perceptions about trade careers. 

Invitation to Skill Up seeks to broaden access to essential jobs for diverse students who are pursuing careers in skilled trades fields, help families move toward meaningful employment and financial security, and serve as an economic driver in our markets.

Our Green Spaces community initiative is dedicated to the development and improvement of outdoor community spaces in our markets. In 2023, we completed our 3-year partnership with the Hawes Trail Alliance system in Arizona. In addition, we supported the HTA Master Trail Plan to ensure that Arizona’s outdoor spaces can be enjoyed by bikers, hikers and other outdoor enthusiasts. We also launched an internal grant-making competition for our associates to recommend our next Green Spaces partnership. We plan to announce that grant in the second quarter of 2024, and we will continue to pursue more partnerships that enhance outdoor community spaces and conservation efforts in the communities where we operate.

Invitation Homes residents are overwhelmingly satisfied with and positive about their experience with our company.  More than 78% of our residents renewed their leases in 2023, which we believe is the ultimate scorecard of resident satisfaction.  Our average resident lives in their home for approximately 3 years, and on average in 2023, we maintained a 97.4% Same Store occupancy rate. Maintaining consistent and transparent communication with our residents is a priority.  In the last few years, we have updated resources on our external website to promote transparency, including: 

• A step-by-step guide  to our application process, including detailed qualification requirements , for potential residents. 

• A detailed move-out guide  to inform residents of the steps to take when moving out of one of our homes, as well as tips on how to receive their full security deposit back. 

• A detailed list of leasing fees to build awareness of the charges residents are met with for various services when they lease a home. 

We also believe it is important to listen to our residents, and we take their feedback to heart in our quest to continuously enhance the Genuine Care we provide.  We survey residents at each key step in their journey with Invitation Homes, such as at move-in and move-out, and after every interaction they have with an Invitation Homes associate or vendor.  We use this feedback to hold ourselves accountable, with 100% of our operational associates having a portion of their compensation tied directly to resident satisfaction survey scores.  We also use feedback from surveys and focus groups to help inform new service offerings and enhancements we make to the resident experience.  

In addition to our website and resident surveys, we engage with our residents through monthly resident newsletters, blog posts, and social media campaigns and contests. 

The Neighborhood Monthly – a digital newsletter for residents – is sent out the first day of each month, these digital newsletters feature leasing lifestyle recommendations, tips on living sustainably and making the most out of our homes and services, social media contest information, key dates, and important reminders. 

Blog posts – blog posts cover a variety of topics, from sustainability practices to outlining our business operations to highlighting our philanthropic endeavors across each market. 

Social media campaigns and contests – residents enjoy participating in social media contests across platforms, and we hold contests throughout the year.