Request a repair or maintenance service.
Track your home maintenance services 24/7.
Access your maintenance service history.
Easily upload and edit photos and videos from your phone.
Reschedule service visits and receive push notifications for upcoming visits.
The water pump is the most important aspect of your pool maintenance. Running the pump helps filter the water to expel dirt and debris. Be sure to let the pump run during the times set by your pool service provider, which typically averages 8 hours per day. Find out more about your pool service.
Yes, it is critical to the health of the pool (including the pool equipment) that water be maintained at the midpoint of the pool skimmer basket inlet. This provides a pathway for water to flow to the filter where it is cleaned. Maintaining appropriate water levels is important to prevent your pool equipment from breaking down. Your pool service provider can also advise you on the appropriate water levels to maintain. Find out more about your pool service.
Yes, a pool vacuum makes it easier to clean the pool floor, by suctioning up the dirt that can collect at the bottom of the pool. Of course, this is not necessary if your pool is equipped with self-cleaning features. Find out more about your pool service.
Use a net skimmer. Run the net skimmer across the top of the water to collect the debris inside the net and then dispose of it properly. Find out more about your pool service.
Vacuum your pool at least once a week. Use the net skimmer and brush whenever there is noticeable debris floating in the water, and brush pool surfaces to help the filtration system filter out finer dust or algae particles. Find out more about your pool service.
Keep any toys and floatables out of the pool and secure them in a safe storage space while the pool is not in use. Find out more about your pool service.
No, it is strongly encouraged that pets not be allowed to swim in the pool to ensure water cleanliness and pet safety. Find out more about your pool service.
No, please promptly contact your local Invitation Homes maintenance team and they will address any issues. This includes the pool and any safety features, such as self-closing and self-latching gates. Find out more about your pool service.
Visit the maintenance portal to:
Request services.
View your scheduled services.
Communicate with the service teams.
Watch how-to home maintenance videos.
If you have any feedback or concerns, you’re invited to email us at [email protected] .
Weekly service is critical for the upkeep of a pool. It maintains proper chemical levels in the pool and helps prevent equipment malfunctions. Service visits are even vital during off-season months when scheduling may shift to a bi-weekly basis. Find out more about your pool service.
Before the pool service provider arrives for maintenance on the scheduled day, please have these steps completed:
Leave your backyard and pool gates unlocked for the day of service.
Secure your pets for the day of service.
Make sure your pool is clear and free of all floatables, toys and debris.
Find out more about your pool service.